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info@greatwarmedals.co.uk

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Terms of Business
All details of business terms, prices & descriptions of items offered for sale in this shop are current, subject to change without prior notice & replace any previously advertised details.

Our Guarantee
All medals, clasps and other items (excluding ribbons) are offered as original and genuine, unless stated to the contrary. We offer a money back guarantee on all goods supplied, subject to the terms listed below:

  1. Should you be unhappy with any item purchased, you should contact us by email within 7 days of receipt of the goods. The item can then be returned to us, provided that it is in the condition as sent, for a full refund of the purchase price. If we are not notified within this time, the item will be considered as sold. We regret that Delivery Charges are not refundable.
  2. This refund offer does not apply to any goods purchased in error (including errors in translation of the text of this website to another language), on the behalf of a third party, nor to goods that have been damaged, disassembled, tampered with, or offered for resale after purchase.
  3. The responsibility lies with the customer to ensure that any goods ordered are allowed to be imported into your country. If an item has to be returned because it cannot be imported to your country, we can offer other goods to the same value in exchange, less any return postage & import costs incurred by us, but are unable to give a refund.
  4. Any returned items paid for via PayPal will be refunded via PayPal. Likewise, refunds for payments made by card will be refunded by card.

Acknowledgment & Acceptance of Orders
No contract will exist between you and us until we have received full payment from you and have dispatched the ordered products. Please note that our initial acknowledgment of your order does not constitute acceptance of that order. You may also receive a payment acknowledgment email from PayPal, this again does not constitute acceptance of that order.

Should we decide not to accept your order, for any reason, we will advise you accordingly and any monies paid will be refunded.

Availability of Goods
This website is designed to show only items of stock that are still available for sale, but it is still remotely possible that an item could be sold during your visit to the website. In the unlikely event that an item has been sold by the time that you place your order, we will inform you by return e-mail.

Delivery Charges
All orders are subject to a delivery, packing & handling charge. The correct charges will be automatically calculated via our Shopping basket ordering system and are based on the total weight of your order, your location and our normal method of despatch, as detailed below. Please be aware that we reserve the right to alter any miscalculation, plus or minus, and you will be notified prior to shipping of any changes.

  • UK Packets worth up to £100 are sent via Royal Mail's Insured 'Signed For' service with proof of posting & delivery, plus full purchase price compensation in the event of a loss in transit.
  • UK Packets worth over £100 are sent via Royal Mail's 'Special Delivery' service with proof of posting & delivery including special security handling throughout, plus full purchase price compensation in the event of a loss in transit.
  • Overseas orders are all sent via Royal Mail's International Airmail 'Tracked & Signed' service with proof of posting & delivery, including tracking throughout, plus full purchase price compensation in the event of a loss in transit.

All items are well packed to minimise the risk of any damage in transit and we retain all relevant despatch documentation to facilitate the insurance claim in the unlikely event of a loss in transit. Other methods of delivery, or collection, may be possible by prior agreement.

Payment
We accept the following forms of payment:

  • Sterling Cheque/Bank Draft, payable to Great War Medals & sent to P.O.Box 1914, London N14 7XS, UK.
  • UK Debit Card, subject to a flat 60p transaction fee. Simply contact us with your card number, expiry date, 3 digit CVC & your registered cardholder address.
  • Credit Card, subject to a 3% transaction fee. Simply contact us with your card number, expiry date, 3 digit CVC & your registered card-holder address.
  • PayPal, subject to a 3% transaction fee.
  • Bank Transfer, please include your name & postcode/zip code in the payee reference:-
    Account Name: GREAT WAR MEDALS
    Account Number: 35083879
    Sort Code: 09-01-28

    For non-UK bank transfers only:-
    IBAN: GB06ABBY09012835083879
    Swift Code: ABBYGB2L
    Account Address: P.O.Box 1914, London N14 7XS, UK

All payments will be taken in British Pounds (££) Sterling.

Copyright
All photographs on the website are our property and are not to be reproduced without prior permission.

Electronic Disclaimer
Due to the complexities of the electronic world regarding this web shop, we reserve the right to refuse a sale if there has been an electronic failure in the pricing of any specific item.

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